Feel free to contact us with any questions, we are happy to help!
We try our very best to respond to questions on the same or next business day, but during busy times, it may be longer.
We have listed many FAQs and answers below for your convenience.
How would my family look in your tree?
It is a common misconception that our Ancestor Trees display a couple’s posterity, rather than ancestry. The tree pictured is our Ancestor Family Tree design. If you are displaying bloodline only, your tree will layout exactly as shown, with a Husband & Wife at the trunk, their Kids below and their Ancestors above, in the branches.
We value families of ALL shapes and sizes, and we try to be as inclusive as possible. If you have been adopted, have step-parents, estranged relationships, etc. We have and are happy to make *customizations! Contact us via email at firstname.lastname@example.org with your specific needs and we would be happy to propose ideas and options!
* Customizations may require an extra charge.
If you are looking for a tree that showcases your posterity rather than ancestry, view our “Traditional Family Trees” HERE!
How do I get you my family names and information to create a tree?
Each tree has slightly different Name Submission Instructions, CLICK HERE FOR INSTRUCTIONS FOR EACH TREE.
Can I show both posterity (kids, grandkids, etc.) and ancestors in your trees?
Yes! We have 2 different options for you to make this possible.
Option #1 (our favorite solution) is our Past & Present Family Tree (shown in the first photo). This tree features a married couple at the trunk of the tree, shows children, grandchildren & great-grandchildren as the leaves of the tree (grouped by families), and finally displays 3 generations of Ancestors in the roots of the tree.
The leaves are color coded, to help see the different generations: Yellow = Kids, Green = Grandkids, and Salmon = Great-Grandkids.
Option #2 is to add posterity to our Ancestor Family Trees. An example is shown on the 2nd image. The little branch between names, represents a marriage. This option is great for many families, but here is the catch… If your posterity (shown below the tree) is too large, it can get very uneven, and very cluttered looking, and we will have to make the font smaller, making the info harder to read. That may or may not bother you, but it can be a distraction from the beauty of the art. If you have a small family, it will look similar to the sample that I have shown.
* Adding posterity will require an extra charge (children of the main couple are already included, but added posterity is $1 per name).
How do I find out my Priesthood Line of Authority? or How do I find out my husband or son’s Priesthood Line?
If you don’t know your own Priesthood Line, or your spouse’s, you will be happy to find out that the Church keeps this record for you and it can easily be requested!
Here are the Church’s current guidelines for who you can request a priesthood line for:
1. Any Melchizedek Priesthood holder living in the same household as the requester.
2. A young man currently serving a full-time mission.
3. A deceased ancestor.
CLICK HERE to go to the page on the Church’s website where you can request a line.